What Data We Collect and Why We Need It
We collect the information you provide when creating your account — name, email address, contact number, and the payment method you choose to fund your wallet. When you transact through bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp; we do not store
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your mobile banking PIN or full wallet credentials. We also collect device and browser data automatically — things like your IP address, session length, and which pages you loaded — so we can detect unusual login patterns and protect your account from unauthorised access. Cookies help
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us remember your language setting and keep your session active between pages. We do not sell, rent, or trade your personal data to marketing companies. In certain circumstances, we may share data with payment processors or regulatory bodies where required by law; we will always limit
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what we share to the minimum necessary. If you are accessing the platform from Bangladesh, your data rights depend on local law and eligible regions, and we act in line with that framework. Retention periods vary: active account data is kept while your account remains open,
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and transaction records are held for the period required under applicable rules.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.